Our Care for Quality
We choose our suppliers carefully
We carefully select our ingredients and suppliers. We work closely with them to maintain good standards during the production processes, to ensure they care for our ingredients right up until we receive them, preserving their quality in line with Ferrero standards
“Knowing what’s in the bag”
"At Ferrero, we have a saying - “Sacco conosciuto”, which means we know where our raw materials come from. The focus on quality ingredients, nurtured and sourced from carefully selected suppliers and farmers, continues to drive our commitment and care for checking our ingredients every step of the way.
A fundamental element of our commitment to quality and responsible sourcing is the careful selection of raw materials, which we source in line with a strict code concerning their origin, harvesting, and manufacturing. We also apply quality and traceability procedures to preserve the taste, smell, texture, flavour and nutritional characteristics of our raw materials. We have currently achieved 90% traceability back to farm level for our hazelnuts, and our cocoa beans are fully traceable.
Taste, taste and taste again
In the Ferrero Group, our quality-tasting panel involves more than 1,000 testers around the world. They analyse the appearance, aroma, texture and taste of our products. Dedicated to the pursuit of perfection, they carry out over 18,000 tastings every year, to ensure our quality remains consistently high.
Distinctively Ferrero Rocher
Flavio Roccia, our Head of Product Observatory, says: “The uniqueness of Ferrero Rocher is much more than the sum of its ingredients.” From the delicate crunchy hazelnut in a delicious creamy filling, to the crispy wafer shell covered with milk chocolate and gently roasted hazelnut pieces – it’s all about maintaining the perfect balance of contrasting layers.
Passionate about hazelnut quality
The whole hazelnut at the heart of each Ferrero Rocher must be the right size to guarantee the same crunchy experience every time and it must be roasted in a specific way to preserve its freshness and essential qualities. We send our hazelnuts through a 35m long roaster, at a speed of one metre a minute, to guarantee the perfect roast. We use more than three hazelnuts in every Ferrero Rocher.
Packaged for perfection
The packaging we use plays a vital role in maintaining the quality and freshness of our product. We also limit the time the product can be kept on shop shelves in order to provide consumers with the unique taste experience of Ferrero Rocher that they know and love.
“We take the utmost care of our products to ensure they arrive with our consumers in the best possible condition.”
LUIGIA PARENTE
our Plant Quality Manager at Alba
Maintaining the right temperature during the production, transportation and storage of your favourite treat is key to preserving the quality and taste. Our procedures for managing temperature continue right up to the moment you buy your Ferrero Rocher.
Furthermore, when you enjoy them as a treat at home, we recommend that you store the product at temperatures between 18° and 22°C to ensure the best taste experience.
Most importantly, keep your treats away from hot appliances, lights and humidity and do not place it in the fridge, as it’s too cold and high in humidity, which can affect the iconic taste of Ferrero Rocher.
